Frequently Asked Questions
Hello! We’re Tezumi 👋 You can read a little bit about us if you're interested.
Check out our Blog and Guides if you’d like to learn more about tea, teaware, and tea culture.
Below are answers to our most common inquiries. If you don't find your answer here, contact us!
General
Our Goal
Contacting Us
Physical Retail Store
How often do you have new items?
Out of stock items
Subscriptions
Wholesale
Shipping
Cost of Shipping
Tariffs
USPS First Class International
Tea
Why don’t we label our matcha as “Ceremonial Matcha”?
Are your teas organic?
Tea storage and expiration
Brewing recommendations
Filling teaware to capacity
Dedicating a teapot to one type of tea
Health benefits
Why does some Japanese green tea taste like fish/seaweed?
Teaware
Handmade/natural variations
Mould-made unglazed Tokoname
Pouring from Flat Kyusu
Metal matcha frothers
Chinese versus Japanese whisks
Direct Heat
Vintage condition
Dishwashers and Microwaves